Choose Standard ($350) or Complex ($900) on the Self-Pay card on the portal home. You'll be taken to Stripe Checkout — pay with card, Apple Pay, Google Pay, or HSA/FSA. Your receipt is emailed automatically.
PDF, ZIP, DICOM (.dcm), JPG, and PNG. Common things to upload: lab reports, radiology disks, pathology reports, prior clinic notes. Max 25 MB per individual file; for larger DICOM sets, zip them first.
We minimize identifiable PHI in the intake step. We match your case by initials and email, then you'll get a portal account where your full name and case details live securely.
A care coordinator confirms receipt within one business day. Reports are returned in 5–10 business days for Standard, 5 business days for Complex / priority. Urgent (under 72 hours) is available on request.
After your case is active, yes — through the portal's encrypted messaging. For pre-case questions, use the Message Novocare card on the portal home.
All uploads use TLS in transit and AES-256 at rest. We are HIPAA-aligned, operate under BAAs with our reviewers, and never share data outside the care team you authorize. You can revoke access or delete your case from the portal at any time.
Full refund before a reviewer has been assigned. Partial refund if mid-review (only reviewer time invested is deducted). Email admin@novocareglobal.com.